Refund & Return Policy

Cancellation, Return, and Refund Policy:

Thank you for choosing CARE CART for your product needs. We strive to provide exceptional customer satisfaction. This Cancellation, Return, and Refund Policy outlines the guidelines for cancelling an order, returning a product, and requesting a refund. Please review this policy carefully before making a purchase. By placing an order, you agree to the terms and conditions outlined below.

Order Cancellation -

If you wish to cancel your order, please contact our customer support team as soon as possible. We will make every effort to accommodate your request; however, please note that once an order has been processed and shipped, cancellation may not be possible. If your order has already been shipped, you may need to follow our return policy (outlined below) to initiate the return process.

Return Eligibility -

We accept returns of products that meet the following criteria:

The product is unused, undamaged, and in its original packaging.

The return is initiated within 14 days from the date of delivery.

The return is accompanied by a valid proof of purchase, such as an order confirmation or receipt.

Return Process -

To initiate a return, please contact our customer support team and provide the necessary information, including the order details and reason for the return. Our team will guide you through the return process, including providing you with a return authorization if required. Please follow the provided instructions to return the product to us.

Return Shipping -

The customer is responsible for the cost of return shipping, unless otherwise specified. We recommend using a trackable shipping method and retaining proof of shipment, as we cannot be held responsible for returned items lost in transit.

Inspection and Refund -

Upon receiving the returned product, our team will inspect it to ensure it meets the eligibility criteria outlined in Section 2. If the product passes the inspection, we will initiate the refund process. Please note that it may take 4-7 days for the refund to be processed and reflected in your original payment method. The refund will be for the purchase price of the returned product, excluding any shipping or handling fees.

Refund Exceptions -

The following items are generally not eligible for return or refund, unless they are defective or damaged upon arrival:

Customized or personalized products -

Perishable goods

sanitary products

Damaged or Defective Products

If you receive a damaged or defective product, please contact our customer support team immediately. We will guide you through the necessary steps to resolve the issue, which may include a replacement, repair, or refund, depending on the circumstances.

Contact Information -

If you have any questions, concerns, or require assistance with cancelling an order, returning a product, or requesting a refund, please contact our customer support team. Our dedicated representatives will be happy to assist you.

Contact Number: +91 9650143246

Contact Email: officialcarecart@gmail.com

We reserve the right to modify or update this Cancellation, Return, and Refund Policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for updates.

Last updated: 27-10-2023