FAQ

1. Order & Shipping

Q: How long does delivery take?
A: Most orders ship within 24–48 hours and arrive in 3–7 business days across India. Track your order here.

Q: Do you offer Cash on Delivery (COD)?
A: Yes! COD is available for all orders. 

Q: What if my order is delayed?
A: Delays are rare, but if your order takes longer than 7 days, contact us at support@carecart.in for priority support.

2. Returns & Refunds

Q: Can I return a product?
A: Yes! We offer 5-day returns for unused/unopened items. Start a return here.

Q: How do refunds work?
A: Refunds are processed within 2 business days after we receive the returned item. It may take 5–10 days to reflect in your account.

Q: What if the product is defective?
A: We’ll replace it for free! Email us at support@carecart.in with photos of the issue.

3. Payments

Q: What payment methods do you accept?
A: We accept UPI, Credit/Debit Cards, Net Banking, and COD.

Q: Is my payment information secure?
A: Absolutely! We use Razorpay/SSL encryption to protect all transactions.

4. Product & Quality.

Q: How do I use the product?
A: Check the instruction manual included in your package or watch our YouTube tutorial.

5. Contact & Support

Q: How can I reach customer service?
A: We’re available 10 AM–7 PM via:

Q: Do you have a physical store?
A: We’re currently online-only to keep prices low.